My Molina Member Portal Privacy Policy
Effective Date: 29-10-2025
At Molina Healthcare, Inc. (“Molina,” “we,” “us,” or “our”), your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the My Molina Member Portal (“Portal”) and related online services.
By using the Portal, you agree to this Privacy Policy and the Terms of Use.
Information We Collect
We may collect the following types of information when you register for and use the My Molina Member Portal:
a. Personal Information
Information that identifies you personally, including:
- Full name
- Date of birth
- Member ID number
- Contact details (email, phone number, address)
- Social Security Number (when required for identity verification)
b. Health Information
Protected Health Information (PHI) as defined under HIPAA, such as:
- Medical history and treatment records
- Prescriptions and lab results
- Provider information
- Claims and billing details
c. Technical Information
Automatically collected data, such as:
- Device type, browser, and operating system
- IP address and usage patterns
- Cookies and analytics data (for improving website performance)
How We Use Your Information
Molina Healthcare uses the information we collect to:
- Verify your identity and manage your account access
- Provide you with secure access to your health records and plan information
- Process payments and claims
- Respond to your inquiries and customer service requests
- Send important notifications about your health plan or account
- Improve our digital services and member experience
- Comply with legal and regulatory obligations
How We Protect Your Information
We take the security of your information seriously. Molina uses:
- Encryption (SSL/TLS): to secure data transmitted between your device and our servers
- Multi-layer firewalls and secure servers
- Access controls and authentication to protect member accounts
- Routine audits and monitoring to detect and prevent unauthorized access
Your health information is protected in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state privacy laws.
When We Share Your Information
Molina may share your information only as permitted by law, including:
- With your healthcare providers for treatment or coordination of care
- With authorized third-party service providers assisting in portal operations
- With government agencies or regulators, when required by law
- With your consent, for specific purposes (e.g., referrals, external care coordination)
We do not sell your personal or health information to third parties.
Your Rights
You have the right to:
- Access or request a copy of your personal information
- Request corrections to inaccurate data
- Request restrictions on how we use or share your information
- Revoke consent for certain uses of your data (where applicable)
- File a complaint if you believe your privacy rights have been violated
To exercise these rights, please contact us (see Section 8).
Cookies and Tracking
The Portal may use cookies and similar technologies to:
- Maintain your login session
- Enhance functionality and user experience
- Collect anonymous analytics for website improvement
You can disable cookies in your browser settings; however, some portal features may not function properly.
Children’s Privacy
The My Molina Member Portal is intended for use by adults (18 years and older). Parents or legal guardians may access minor dependents’ accounts in compliance with state and federal privacy laws.
Contact Us
If you have questions or concerns about this Privacy Policy or your information, please contact:
Molina Healthcare Privacy Office
200 Oceangate, Suite 100
Long Beach, CA 90802
📧 Email: privacy@molinahealthcare.com
☎️ Phone: (866) 665-4621 (Member Services – ask for the Privacy Office)