Contact Molina Healthcare

Because Molina operates in many states and offers different plans (Medicaid, Medicare, Marketplace), the contact information often depends on your state and type of service.

Molina Healthcare Member Services

Thank you for choosing Molina Healthcare of Florida as your health care plan. We will do all that we can to help you and your family with your health care needs.

If you are deaf or hard of hearing and you use a TTY/TDD system, you can call 711. We can help you.

Effective February 1, 2025, Molina Healthcare of Florida is only servicing Medicaid members in Miami-Dade and Monroe counties.

You should have received information in the mail from your new health plan if you are not located in Miami-Dade and Monroe counties. If not, please call Choice Counseling at (877) 711-3662 (TDD: 866-467-4970) Monday – Friday, 8 am – 7 pm ET.

Molina Healthcare of Florida
Westside Plaza I (Suite 120A)
8400 NW 33rd St.
Doral, FL 33122

Member Services: 
(866) 472-4585

Technical Support: 
(866) 449-6848

Fax Numbers:
Member Services: (877) 508-5738
Member Grievance & Appeals: (877) 508-5748

Other Ways to Contact Molina Healthcare

• Fax: Many local Molina offices use fax for claims, appeals, authorizations (check your state Molina website)
• Mailing Address: For example, Molina of Washington: PO Box 4004, Bothell, WA 98041-4004
• Online Support: “Contact Us” pages on Molina’s official website have state-specific contact forms and details
• My Molina / Member Portal Support: Technical support for the portal — e.g. in WA the My Molina technical support line is (866) 449-6848