Molina believes every person, family and community deserves access to high-quality health care regardless of their situation. Our mission is to deliver effective, reliable and affordable health care to those who need it most. We strive to meet the physical, social and emotional needs of each member and to strengthen the communities we serve.

We do this by offering a holistic, community-based approach designed specifically to meet the individual needs of our members.

Molina Healthcare Overview

What started in 1980 as one clinic in Long Beach, aimed at addressing the disparities in access to quality health care, has grown into 19 health plans across the country. For over 40-years we’ve been improving the lives of our 5.1 million members across the country by pioneering health care services exclusively for those with government-sponsored health care.

As our membership has grown over the years, so has our commitment to the communities we serve. In 2020, we launched the MolinaCares Accord, which makes substantial investments to improve members’ access to health care.

Mission, Vision and Values

For over 40 years, Molina Healthcare has been a purpose-driven company committed to improving the lives and well-being of our members, while making a positive impact in the communities we serve. Our mission, vision and values help lead every decision we make – from the office of the CEO to our valued call center representatives.

Molina mission
Our mission is to improve the health and lives of our members by delivering high-quality health care.

Molina vision
We will distinguish ourselves as the low cost, most effective and reliable health plan delivering government-sponsored care.

Molina values

Integrity Always
Absolute Accountability
Supportive Teamwork
Honest and Open Communication
Member and Community Focused

Molina Health Plans

Molina Healthcare offers a range of health plans under state and federal programs. Each plan is designed to help members access affordable, coordinated healthcare services through local provider networks.

Molina Medicaid

Molina Healthcare contracts with state governments to provide a wide range of quality health care services to families and individuals who qualify for government-sponsored programs, including Medicaid and the State Children’s Health Insurance Program (SCHIP).

Molina Medicare

Molina Healthcare offers Medicare Advantage plans designed to meet the needs of individuals with Medicare or both Medicare and Medicaid coverage.

We offer comprehensive, quality benefits and programs including access to a large selection of doctors, hospitals and other health care providers at little or no out-of-pocket cost.

Integrated Medicaid/Medicare (Duals)

Molina Healthcare is a leader for the Medicare-Medicaid plans program as part of a member-centered health care approach for people who are eligible for both Medicaid and Medicare.

We have been working with these members through our Medicaid and Medicare plans (MMPs) for many years, and this experience helps us provide these members with high-quality care that meets their unique needs.

Molina Marketplace

Molina Healthcare offers Marketplace (known as the Exchange in some states) plans in many of the states where we offer Medicaid health plans.

Marketplace plans provide highly subsidized commercial coverage for people whose incomes make them ineligible for Medicaid and who don’t have access to health insurance through their employment.

Our plans allow our Medicaid members to stay with their providers as they transition between Medicaid and the Marketplace. Additionally, they remove financial barriers to quality care and keep members’ out-of-pocket expenses to a minimum.

MyMolina – Molina Healthcare Member Portal

MyMolina is the online portal for members. MyMolina is a free online personal health record that you can access securely from your home computer, laptop or mobile device. The portal gives you the ability to view your medical record online and become an active participant in your own health and wellness.

The process of logging in to MyMolina member portal is very easy and straighforward using your username and password which you have created during your MyMolina patient portal sign up. Follow the steps below to log in your account.

To access your member account, go to MyMolina Login page.
Enter your Username
Enter your Password
Click LOG IN to acess your account and its features.

Molina Healthcare Bill Payment

Molina Healthcare provides Medicaid, Medicare, and Marketplace health plans across multiple states. You can register or log in to manage your account, view bills, and make payments.

Customers can make their Molina Healthcare Bill Payment securely online via the MyMolina member portal, by phone, mail, MoneyGram, or bank bill pay, with auto-pay available to ensure coverage continuity. Make your Molina Healthcare Bill Payment now.

Download My Molina App

You can make a payment, change your doctor, view service history and request a new ID card from the palm of your hand. Members can sign into the app using their My Molina User ID and Password to access our secure features, including:

Contact your care manager
Find a pharmacy near you
Find an urgent care near you
View medical records
Call our Member Services team

To use the My Molina mobile app, you must first download it from the Apple App Store or Google Play Store.

Contact Molina Healthcare

Thank you for choosing Molina Healthcare of Florida as your health care plan. We will do all that we can to help you and your family with your health care needs.

If you are deaf or hard of hearing and you use a TTY/TDD system, you can call 711. We can help you.

Effective February 1, 2025, Molina Healthcare of Florida is only servicing Medicaid members in Miami-Dade and Monroe counties.

You should have received information in the mail from your new health plan if you are not located in Miami-Dade and Monroe counties. If not, please call Choice Counseling at (877) 711-3662 (TDD: 866-467-4970) Monday – Friday, 8 am – 7 pm ET.

Molina Healthcare of Florida
Westside Plaza I (Suite 120A)
8400 NW 33rd St.
Doral, FL 33122

Member Services:
(866) 472-4585

Technical Support:
(866) 449-6848

Fax Numbers:
Member Services: (877) 508-5738
Member Grievance & Appeals: (877) 508-5748